Frequently asked questions
What is your return policy?
For all returns, you must ship new, unworn, unwashed garments with all tags attached in its original packaging back to us. We will not accept any returns that doesn't fit the above-stated criteria. No exceptions will be made. We reserve the right to ship the item back to you and deny any further transactions/requests for that order.
Returns must be initiated within 14 days of product delivery (as per your package tracking status) by sending us an email through the contact form with the subject: "Return + Order #" (please tell us why you're returning so we can improve)!
When will my order be shipped?
We generally pack and ship out your orders within one business day for express and priority shipping options, and 2-4 business days for standard shipping orders.
Business days are Mondays to Fridays and they do not include federally recognized holidays in Canada or weekends.
What's my order status?
You can track your order by logging into your aeoliaactivewear.com account or by going on canadapost-postescanada.ca/track-reperage and enter your tracking number.
Can I make changes to my order?
Once your order has been placed, the order goes immediately to the packing/shipping process. In order to ship out your items as fast as possible, we cannot make any changes once orders are confirmed. Please read our Shipping & Returns policy for more information.